Privacy policy
PRIVACY POLICY
Lumière Jewellers lumierejewellers.com hello@lumierejewellers.com
Last updated: April 2026
1. Introduction
At Lumière Jewellers we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it and how we protect it. By using our website or submitting a consultation you agree to the collection and use of information in accordance with this policy.
2. Information we collect
When you submit a consultation form or contact us we may collect the following information:
- Your name
- Your email address
- Your WhatsApp or phone number
- Your country of residence
- Your ring size and preferences
- Any additional information you choose to share with us
We also collect standard technical data automatically when you visit our website including your IP address, browser type, pages visited and time spent on the site. This is collected via Shopify and Google Analytics.
3. How we use your information
We use the information you provide solely to:
- Respond to your consultation enquiry
- Communicate with you about your ring design and order
- Process and fulfil your order
- Send order confirmations and delivery updates
- Improve our website and services
We do not use your personal information for unsolicited marketing without your consent. We do not sell, trade or transfer your personal information to third parties.
4. How we store your information
Your information is stored securely through Shopify's platform which is PCI DSS compliant. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
We take reasonable precautions to protect your information from unauthorised access, disclosure or misuse. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
5. Third parties
We use the following trusted third party services to operate our business:
- Shopify — our ecommerce platform which processes and stores order data
- PayPal — for payment processing
- Google Analytics — for anonymous website traffic analysis
- Courier services — for order delivery, who receive your name and delivery address only
Each of these services has their own privacy policy governing how they handle your data.
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings however this may affect the functionality of the website.
7. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Withdraw consent to our use of your data at any time
To exercise any of these rights please contact us at hello@lumierejewellers.com and we will respond within 30 days.
8. Children's privacy
Our website and services are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor please contact us immediately.
9. International data transfers
As we serve clients worldwide your personal information may be transferred to and processed in countries other than your own. By using our services you consent to this transfer. We take steps to ensure your information is treated securely regardless of where it is processed.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of the updated policy.
11. Contact
If you have any questions about this Privacy Policy or how we handle your personal data please contact us at hello@lumierejewellers.com or via WhatsApp at +61 457 541 455.